Data protection
Subprocessors
Service providers that may process customer personal data for Nice Products.
Last updated: 20 September 2026Core infrastructure
- Hetzner Online GmbH — production compute and storage — Germany/EU.
- Cloudflare, Inc. — DNS, CDN, DDoS and bot protection — global edge network; transfer safeguards apply where needed.
- Resend, Inc. — transactional email delivery — United States; transfer safeguards apply.
Billing
- Stripe, Inc. and relevant Stripe affiliate — hosted card payment processing and payment records — region depends on account and payer; Stripe controls card-entry data.
AI, voice and communications
- OpenAI, L.L.C. — AI text and realtime processing when enabled.
- Twilio Inc. — telephony and messaging when enabled.
- LiveKit, Inc. — realtime media transport when enabled.
- Deepgram, Inc. — speech transcription when enabled.
- ElevenLabs, Inc. — text-to-speech voice generation when enabled.
- Telegram and other customer-selected messaging or telecom providers — message delivery when connected by the customer.
Changes and objections
We publish material additions before they take effect where practicable. Contract customers may raise a reasoned data-protection objection at [email protected]. A provider is used only for the features and integrations the customer enables.
