Contact and call notice templates

Article 14 indirect-contact notice

Provide this information within one month of obtaining the data and, where you contact or disclose it sooner, no later than that first communication or disclosure.

Template: “[Company] obtained your business contact details from [source] on [date/category]. We use them to contact you about [purpose] on the basis of [lawful basis]. We may use Nice Products and the providers listed at niceclose.ai/subprocessors. We keep the data for [period/criteria]. You may request access, correction, deletion, restriction or object by contacting [controller contact], and may complain to your supervisory authority. More information: [privacy URL].”

Call recording and AI notice

Template: “This call is with [Company] and may be recorded, transcribed and processed by an AI assistant for [purpose]. [State lawful basis/consent wording required in the relevant country.] The recording is kept for [period]. To continue without recording, exercise your rights or speak to a person, [instructions/contact]. Privacy information: [URL].”

Customer responsibility

The customer is responsible for adapting the notice, lawful basis, timing, consent mechanism and retention period to the countries and people it contacts. Nice Products provides configurable tools and acts on the customer’s documented instructions; these templates are operational starting points, not jurisdiction-specific legal advice.