Exercise your data rights
A concrete process for access, correction, portability, restriction, objection and erasure requests.
Last updated: 20 September 20261. Submit a request
Email [email protected]. Account owners can also download Billing data or request account erasure under Portal → Settings → Privacy and personal data. State the right you want to exercise and the account, organisation or interaction concerned.
2. Identity verification
We verify requests proportionately, normally through the signed-in account or a confirmation sent to the registered email. Do not send identity documents unless we specifically request them through a secure channel.
3. Response and scope
We acknowledge the request, coordinate linked product workspaces and respond without undue delay, normally within one month. If a request is complex or numerous, the lawful extension and reason will be communicated. Requests are normally free; manifestly unfounded or excessive requests may be limited as permitted by law.
4. Erasure and legal retention
Approved erasure cancels active subscriptions, revokes sessions, removes direct identity and support content, and sends signed erasure commands to linked products. Minimum invoices, wallet and transaction records may remain in pseudonymised form for accounting, tax, fraud and legal-claim obligations.
5. Complaints
You may complain to the supervisory authority in your habitual residence, workplace or place of the alleged infringement. Contacting us first does not limit that right.